real-time view of what's happening
Wallboards allow customers to monitor what is happening on their telephone system in realtime. Whether this is monitoring the activity of their agents or the status of call queues, the Dynamic Wallboard product was developed following the realisation that end-customers need their wallboard to have a specific user interface in terms of layout, screen positioning and colours. It is often the case that a customer is moving from one telephone system to another and they already had a wallboard on the previous phone system - with the Dynamic Wallboard product we are able to match the original wallboard as closely as possible to provide a seamless migration.
Take a look at the demo video using the link below to see the Dynamic Wallboard in action and the flexibility of the various layouts that can be achieved.
Product Features
- Data cards for agents list, live queue stats, queue totals, single data points and charts/graphs
- Drag 'n' Drop and Resize functionality of each data card
- Multiple wallboards option per single implementation
- User Access Permissions to allow different levels of access
- Customisable user interface for font size, colours, data titles
Screenshots
Other Wildix-Integrated Products
- Call Recording Archive - archive and free up space
- Call Recording Controller - pause and resume call recording
- CRM Integration - screen-pop and click-to-call
- Analytics - reports of current and historial calls
- Call Recording AI - transcribe calls and get call sentiment ratings
- Live Chat & Chatbot - bespoke Live Chat including chat sentiment ratings
- Post-Call Actions - log call reasons when calls end