bespoke live chat and chatbot integration
The Live Chat & Chatbot product allows you to create a customised chatbot experience for your potential clients before connecting them to an agent for Live Chat. The user experience can be defined to your requirement rather than a pre-defined experience. We all have different requirements on Live Chat, so this product gives you the flexibility to make it work for you. Live Chat is incorporated into our Analytics tool, so you can search, filter and then see a full breakdown of each conversation including AI-driven sentiment ratings for the chats and the full chat transcripts.
Product Features
- Customisable chatbot-style integration
- Live Chat initiated to a call group on the phone system
- Initiate a phone call from the Live Chat
- Filter chats based on the date/agent/sentiment rating
- Search for keywords within the chat transcription
- View the full chat transcript
Screenshots
Live Chat & Chatbot
Sentiment rating icons
Filter by sentiment rating and text search transcriptions
View full transcript of the chat
Other Wildix-Integrated Products
- Dynamic Wallboards - real-time view of what's happening
- Call Recording Archive - archive and free up space
- Call Recording Controller - pause and resume call recording
- CRM Integration - screen-pop and click-to-call
- Analytics - reports of current and historial calls
- Call Recording AI - transcribe calls and get call sentiment ratings
- Post-Call Actions - log call reasons when calls end