Dynamic Wallboards
see what's going on now
Live reporting of call queue and agent activity on the PBX. Drag and drop cards, create multiple wallboards with full customisation. Click the play video link to see how it works
Call Recording Archive
keep your recordings
All the features of the Analytics product (see below) with the additional support for call recording archive and playback
Call Recording Controller
Pause and resume call recording
Chrome Extension to automatically pause call recordings for input of sensitive data on a web page such as credit card details to support PCI compliance
more info >> play video >>CRM Integration
screen-pop to customer record
Desktop or Chrome Extension to manage incoming call screen-pop linking directly to customer records in a CRM tool
Analytics
see trends to help planning
Analytics tool including email reporting of calls on the PBX. Calls can be filtered by date, direction, status, SLA etc
Call Recording AI
transcriptions & sentiment rating
Live Chat & Chatbot
Bespoke live chat
more info >> play video >>
Post-Call Actions
Log call reasons when call ends
