log call reasons when calls end
The Post-Call Actions product allows you to select a customisable primary and secondary reason for a call which can then be reported on via the Analytics product. When a call ends, there is a pop-up where the agent can select the primary reason for the call taking place and also an associated secondary reason. Once this information is logged to the system, the Analytics package then allow for filtering of the call data by these primary and secondary call reasons. There is also the option for a breakdown of the call reasons as well as the standard filtering options and email reporting of the data provided by the Analytics tool.
Product Features
- Log primary and associated secondary reason for a call
- Filter call reasons by primary and/or secondary reason
- Customised report for breakdown of call reasons
- Email report of call reasons
NOTE: Analytics features require the Analytics product.
Screenshots
Primary reason selection
Secondary reason selection
Analytics breakdown of Call Reasons including filtering for Primary and/or Secondary call reasons
Other Wildix-Integrated Products
- Dynamic Wallboards - real-time view of what's happening
- Call Recording Archive - archive and free up space
- Call Recording Controller - pause and resume call recording
- CRM Integration - screen-pop and click-to-call
- Analytics - reports of current and historial calls
- Call Recording AI - transcribe calls and get call sentiment ratings
- Live Chat & Chatbot - bespoke Live Chat including chat sentiment ratings